Privacy Policy

1. Introduction

KNODOS ("we," "us," or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, subscribe to our newsletter, use our contact form, or interact with our services in any way. This policy applies to all information collected through our website and any related services, sales, marketing, or events. Please read this Privacy Policy carefully. If you do not agree with the terms of this Privacy Policy, please do not access the Site. We reserve the right to make changes to this Privacy Policy at any time and for any reason. We will alert you about any changes by updating the "Last updated" date of this Privacy Policy.

2. Information We Collect

We collect information that you voluntarily provide to us when you interact with our Site. The types of personal information we may collect include:

• Newsletter Subscription Data: When you subscribe to our newsletter, we collect your email address. This is stored securely in our database and is used solely for the purpose of sending you communications about KNODOS products, new releases, espresso tips, and promotional offers.
• Contact Form Data: When you submit an inquiry through our contact form, we collect your name, email address, and message content. This information is used to respond to your inquiries about our espresso accessories, wholesale opportunities, or general questions.
• Browsing Data: When you visit our Site, we automatically collect certain information about your device and your visit, including your IP address, browser type, operating system, referring URLs, pages viewed, links clicked, and the date and time of your visit. This data helps us understand how visitors interact with our product pages, category listings, and other sections of the Site.
• Product Interaction Data: We may collect data about which products you view, including specific espresso tool categories such as tamping stations, calibrated tampers, WDT tools, distributors, knock boxes, and dosing accessories. This helps us improve our product offerings and site experience.

3. How We Use Your Information

We use the information we collect for various purposes, including:

• To send you our newsletter with product updates, new espresso tool releases, brewing tips, and promotional content (only if you have subscribed)
• To respond to your inquiries and provide customer support regarding our products
• To improve and optimize our website, product pages, and user experience
• To analyze usage trends and gather demographic information about our user base
• To monitor and prevent fraudulent or unauthorized activity on the Site
• To comply with legal obligations and enforce our Terms of Use
• To understand which espresso accessories and product categories are most popular among our visitors
• To develop new products and features based on user interest and behavior patterns

4. Newsletter & Email Communications

Our newsletter subscription is entirely voluntary. When you enter your email address in our newsletter signup form, your email is stored in our secure database powered by Supabase. We use this information exclusively to send you periodic emails about KNODOS products, espresso techniques, company news, and special offers. Each email we send includes an unsubscribe link that allows you to opt out of future communications instantly. You may also unsubscribe by visiting the dedicated unsubscribe page on our Site. Once you unsubscribe, your email address will be removed from our active mailing list, though we may retain a record of your unsubscribe request to ensure we do not inadvertently re-subscribe you. We do not sell, rent, or share your email address with third parties for their marketing purposes.

5. Cookies & Tracking Technologies

Our Site may use cookies and similar tracking technologies to enhance your browsing experience. Cookies are small data files stored on your device that help us remember your preferences and understand how you use our Site. We may use session cookies (which expire when you close your browser) and persistent cookies (which remain on your device until deleted). These technologies help us analyze site traffic, track which product categories and espresso accessories are most viewed, and improve the overall functionality of our Site. You can control cookie settings through your browser preferences. Most browsers allow you to refuse cookies or alert you when cookies are being sent. However, disabling cookies may affect certain features of the Site. By continuing to use the Site without adjusting your cookie settings, you consent to our use of cookies.

6. Third-Party Services

Our Site integrates with and links to third-party services and platforms. Amazon — some of our espresso accessories may be available for purchase through Amazon, and clicking on Amazon links will redirect you to Amazon's platform, which is governed by Amazon's own privacy policy; Etsy — similarly, some products may be available on Etsy, and interactions on Etsy are governed by Etsy's privacy policy; YouTube — we may embed YouTube videos showcasing our products, brewing techniques, or product demonstrations, and YouTube's privacy policy applies to the use of their embedded player. We encourage you to review the privacy policies of these third-party services before interacting with them through our Site.

7. Data Security

We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. Our database infrastructure is hosted on Supabase, which employs industry-standard security practices including encryption at rest and in transit, regular security audits, and access controls. However, no method of transmission over the Internet or method of electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your personal information, we cannot guarantee its absolute security. We regularly review our security practices and update them as necessary to maintain the integrity and confidentiality of your data.

8. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes for which it was collected, including satisfying any legal, accounting, or reporting requirements. Newsletter subscriber emails are retained until you unsubscribe or request deletion. Contact form submissions are retained for a reasonable period to allow us to respond to your inquiry and maintain records for customer service purposes. Browsing and analytics data may be retained in aggregated, anonymized form indefinitely for statistical purposes. If you request that we delete your personal information, we will do so promptly, subject to any legal obligations that require us to retain certain data.

9. Your Rights

Depending on your jurisdiction, you may have certain rights regarding your personal information, including:

• Right of Access: You have the right to request copies of your personal information that we hold.
• Right to Rectification: You have the right to request that we correct any information you believe is inaccurate or complete information you believe is incomplete.
• Right to Erasure: You have the right to request that we delete your personal information, under certain conditions.
• Right to Restrict Processing: You have the right to request that we restrict the processing of your personal information, under certain conditions.
• Right to Object: You have the right to object to our processing of your personal information, under certain conditions.
• Right to Data Portability: You have the right to request that we transfer the data we have collected to another organization, or directly to you, under certain conditions.

To exercise any of these rights, please contact us through the contact form on our Site. We will respond to your request within a reasonable timeframe and in accordance with applicable law.

10. Children's Privacy

Our Site is not intended for children under the age of 13 (or the applicable age of digital consent in your jurisdiction). We do not knowingly collect personal information from children under this age. If we become aware that we have collected personal information from a child under the applicable age without parental consent, we will take steps to delete that information promptly. If you believe that we may have collected information from a child under the applicable age, please contact us immediately so that we can take appropriate action.

11. International Users

If you are accessing the Site from outside the country where KNODOS is established, please be aware that your information may be transferred to, stored, and processed in a jurisdiction different from your own. Data protection laws in these jurisdictions may differ from those in your country. By using the Site and providing us with your information, you consent to the transfer of your information to these jurisdictions. We take steps to ensure that your information receives an adequate level of protection in the jurisdictions in which we process it, including implementing appropriate safeguards as required by applicable data protection laws.

12. California Privacy Rights (CCPA)

If you are a California resident, you may have additional rights under the California Consumer Privacy Act (CCPA). These include the right to know what personal information we collect, use, disclose, and sell; the right to request deletion of your personal information; the right to opt out of the sale of your personal information (note: we do not sell personal information); and the right to non-discrimination for exercising your CCPA rights. To exercise your rights under the CCPA, please contact us through the contact form on our Site.

13. European Privacy Rights (GDPR)

If you are a resident of the European Economic Area (EEA), you have certain data protection rights under the General Data Protection Regulation (GDPR). The legal bases for processing your personal information include your consent (e.g., newsletter subscription), the performance of a contract (e.g., responding to inquiries), and our legitimate interests (e.g., improving our website and products). You have the right to access, rectify, or erase your personal data; restrict or object to processing; and data portability. You also have the right to lodge a complaint with your local data protection authority. We process and store data using Supabase infrastructure, which maintains compliance with applicable data protection regulations.

14. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technologies, legal requirements, or other factors. When we make changes, we will revise the "Last updated" date at the top of this page. We encourage you to review this Privacy Policy periodically to stay informed about how we are protecting your information. If we make material changes to this Privacy Policy, we may notify you through a prominent notice on the Site. Your continued use of the Site after any changes to this Privacy Policy constitutes your acceptance of the updated policy.

15. Contact Information

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us through the contact form available on our Site. We take your privacy seriously and are committed to addressing any questions or concerns you may have in a timely and transparent manner.